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Terms & Conditions

Halal Certification

All products including vanilla extracts and premixes sold are halal certified unless stated otherwise. Please contact us for proof of a halal certification on products if required.


Returns & Refunds Policy

Note that we at City Bakers do not accept returns nor do we refund products purchased online at our “City Bakers” flagship store. Products purchased online if faulty, an only be exchanged at our flagship store pending availability of stock and only when presented with its corresponding order invoice. 

Product return and refunds are entertained on a case-to-case basis.You may return most new, unopened items within 30 days of delivery for a full refund. Returns are only accepted if it is a result of our error (you received an incorrect or defective item, etc.). Edible products with seal broken will not be considered for refund or returns unless deemed otherwise prior to approval and written confirmation by our management team.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 If you need to return an item, please contact us at info@citybakers.org with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.


Product Terms & Conditions

City Bakers only repackages premixes and are NOT responsible for baking outcomes of customers. Customers are also required to read the “product description” thoroughly before purchasing premixes as an extra precaution for those with allergies to dairy, eggs or nuts etc.

If in any circumstance images( sent by cutomer/purchaser)for customizable icing image do not meet the requirements of our specific format standards (specified in the “customizable icing image” page), City Bakers will hold the right to reject the order and instead refund customers. Customers are responsible for reconfirming images with City Bakers after payment for finalizing in print. Note that we at City Bakers will not accept any images for print with signs(or pictures with any hint) of vulgarity.

Kindly contact us at info@citybakers.org for negotiations on bulk orders.


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